The Outlook interface is a big selling point and makes the CRM experience much better in my opinion. However, if you have ever been involved in technical support for Microsoft CRM, you know that the Outlook client is far and away the source of the most support issues. So, if you host CRM 4.0, here are my questions:
Filed under: ISV, Operations | Tagged: Hosting, Microsoft Dynamics CRM, Outlook, Update, Update Rollup, Updates | 5 Comments »
In Part 1 of this series of posts I’ll summarize the parts of a toolkit an ISV needs for hosting Microsoft Dynamics CRM…a control-panel is only part of the solution. As an ISV, you want to offer customers a simple sign-up process that starts with a free-trial and is completely self-service. If they have to call you to order your software, many potential customers will move on to the next option, your competitor.
Filed under: ISV, Operations | Tagged: billing, control panel, Hosting, Microsoft Dynamics CRM, ordering, provisioning, SaaS, toolkit | 11 Comments »
Microsoft released a new version of Update Rollup 2 for Microsoft Dynamics CRM 4.0. Keeping up with deploying updates can be a lot of work. This is why, unless we need an update to fix a problem, we’ll wait for 3-4 weeks and let everyone else regression-test it first.
Filed under: Operations, Troubleshooting | Tagged: Colocation, CRM, Data Center, Hosting, Infrastructure, Microsoft Dynamics CRM, Patching, QA, Sandbox, Servers, Testing, Update Rollup, Updates | Leave a Comment »
The title of this post is a question I was asked by a software executive (Let’s call him Mike althought that isn’t his real name) recently. Mike is considering launching a new software application for a niche vertical industry and he wanted to get my feedback on the pros and cons of building their application using Microsoft [...]
Filed under: Entrepreneurship, ISV, Platform | Tagged: CRM, Force.Com, Microsoft Dynamics CRM, PaaS, Platform, SaaS, Salesforce.com, Sugar CRM | 4 Comments »
