Comments on: Supporting the Outlook Client for Hosted Microsoft CRM 4.0? http://thecrmarchitect.com/2009/02/25/supporting-the-outlook-client-for-hosted-microsoft-crm-40/ The CRM ISV Experience From the Trenches Tue, 10 May 2011 13:05:07 +0000 hourly 1 http://wordpress.com/ By: Nick http://thecrmarchitect.com/2009/02/25/supporting-the-outlook-client-for-hosted-microsoft-crm-40/#comment-89 Fri, 15 May 2009 19:59:32 +0000 http://thecrmarchitect.com/?p=184#comment-89 For those of you who host CRM how do you have the clients connect to the CRM server that is hosted? Do you use VPN? I have had so many issues with CRM 4.0 client and connectivity issues and I am wondering if it has anything to do with going over a WAN via VPN. Any thoughts?

Nick

]]> By: Victoria http://thecrmarchitect.com/2009/02/25/supporting-the-outlook-client-for-hosted-microsoft-crm-40/#comment-79 Wed, 25 Mar 2009 20:33:58 +0000 http://thecrmarchitect.com/?p=184#comment-79 Hi Ben,

What do you mean by the Plug-in? We currently create a step by step instruction file for users to apply the rollups. We are seeking for a better way to push it down to users using Outlook Client.

- Victoria

]]> By: Ben http://thecrmarchitect.com/2009/02/25/supporting-the-outlook-client-for-hosted-microsoft-crm-40/#comment-65 Mon, 02 Mar 2009 04:33:07 +0000 http://thecrmarchitect.com/?p=184#comment-65 Integrating Outlook support is worth the extra effort, if nothing else, just to be able to offer that option to our clients. Updates are handled through the plug-in.

]]> By: Dan Blake http://thecrmarchitect.com/2009/02/25/supporting-the-outlook-client-for-hosted-microsoft-crm-40/#comment-64 Sun, 01 Mar 2009 22:21:50 +0000 http://thecrmarchitect.com/?p=184#comment-64 It’s great to hear from someone who has been there and done that. It’s also great to hear about a company that “goes the extra mile” to support its customers. That’s what CRM is all about, isn’t it.

If you are in the UK, or anywhere else for that matter, and you are looking for a hosted CRM solution, check out Increase CRM at http://www.increasecrm.co.uk.

-Dan

]]> By: Neil Benson http://thecrmarchitect.com/2009/02/25/supporting-the-outlook-client-for-hosted-microsoft-crm-40/#comment-61 Wed, 25 Feb 2009 20:09:50 +0000 http://thecrmarchitect.com/?p=184#comment-61 Hi Dan, we support hosted CRM with the Outlook client for many hundreds of users in small and medium businesses, so the challenges you’ve raised have hit a nerve!

After internal testing, we tend to deploy CRM updates during the weekend and require Outlook CRM client users to install the client components on Monday morning. We rely on users to download the updates from our website.

A lot of support resources are concentrated on supporting the Outlook client. Not just because it’s (how can I say this politely) “so much fun to support”, but because of the wide variety of hardware, operating systems, Office versions, security suites, IE settings and other configurations that we see in every small business we support.

But we see this as all part of the game when hosting MS CRM. We have to support all those possible configurations in order to earn our keep. Those customers that want our top tier support are charged for it, and those that don’t want to pay for it are redirected to online resources.

The only impossible situation was a CRM3.0 “Laptop Client” user who insisted on syncing 15,000 contacts onto his lightweight laptop…

Neil

]]>